## Why It Matters

Publishing a program is only half the job — an auditor wants evidence that every assigned person actually *finished*, on time. Chasing stragglers by hand is exactly the busywork Kit's Training module is meant to remove. Once a program is live and people are invited, Kit follows up for you: it sends a small, fixed set of reminder emails to anyone who hasn't completed, and stops the moment they do.

## The Two Reminders

Kit sends **two** reminders over the life of an enrollment — no more. Each is sent at most once, and only to participants who have not yet completed the training.

| Reminder | When it sends | What it says |
|----------|---------------|--------------|
| **Nudge** | About a day after the invitation goes out | A friendly prompt to get started, for anyone who hasn't opened the training yet. |
| **Last call** | About a day before the deadline | A final reminder that the training is due soon, for anyone still unfinished. |

Both reminders link the recipient straight back to their training in the portal, in their own language.

> [!NOTE]
> Anyone who completes the training never sees the next reminder. If a person finishes before the deadline, the last-call email is simply not sent to them.

## Video Sneak-Peek

When a program has a video attached — an intro slide clip or the knowledge-check video — Kit embeds a short animated preview of it in the invitation *and* both reminder emails. It's a small, lightweight loop meant to draw the eye and give people a taste of the content before they click through. Programs without any video simply omit the preview; the emails still look clean and complete.

See [Editing Slides](/docs/training-editing-slides) for how to attach a video to a slide.

## Paced to Stay Out of Spam Folders

Reminders are prepared once a day, in the morning. Rather than firing every email at the same instant — which can look like a spam blast to mail providers — Kit **drips** them out: each message is scheduled a little after the last, spread naturally across the following hours. Large groups still all go out the same morning, just as a steady trickle instead of one burst. You don't configure anything; this pacing is automatic.

## When Reminders Are On

Reminders are enabled for every account by default, so a published program with invited participants starts following up automatically — there's nothing to switch on.

## Quick Checklist

- [ ] The program is **published** (draft programs don't send reminders)
- [ ] Participants have been invited
- [ ] A video is attached if you want the email sneak-peek (optional)

## Related

- [Security Training Overview](/docs/security-training-overview)
- [Editing Slides](/docs/training-editing-slides)
- [Knowledge Check & Attestation](/docs/training-quiz-and-attestation)