## Why It Matters

During triage you often wonder whether anyone else has looked at a report yet — has the on-call responder seen it, or is it sitting unread? Seen-by tracking answers that at a glance: every report shows a small row of avatars of the teammates who have opened it, so you can coordinate without asking around.

## The Seen By Card

Open any [report](/csirt/reports) and look at the **Seen by** card in the right sidebar. It shows an overlapping stack of avatars — one per teammate who has viewed the report — with a **+N** overflow badge beyond five. Hover an avatar to see the person's name and when they last viewed it ("Name · 2 hours ago").

The card updates live: when a colleague opens the report while you have it on screen, their avatar appears without a refresh.

Each viewer is recorded once with their last-viewed time. Repeat opens within a 30-minute window don't create new entries — the card reflects who has seen the report, not how often.

## Turning It Off

Seen-by tracking is **on by default** for the whole account. An admin can change this in [VDP > Program Settings](/csirt/program/general_config/edit) with the **Seen-by tracking** toggle. When off, no views are recorded and the avatar card is hidden on every report.

> [!NOTE]
> Only teammates with access to a report are recorded. Views are visible to your team only — nothing is ever exposed to researchers or anyone outside your account.