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Customer Support Representative

support communication quick-process

Screening-focused process for support roles emphasizing
written communication and scenario handling.

Why this works:

  • Scenario responses reveal empathy and problem-solving
  • Written test matches actual job (support is mostly written)
  • Fast timeline respects candidates’ time

Best for: Customer support, success, community roles
Timeline: ~1 week
Candidate effort: 1-2 hours

Process stages

This template includes 5 stages that candidates move through:

1

Application

Application form

Share your background and experience.

2

Scenario Responses

Questionnaire

Respond to real-world scenarios you’d encounter on the job.

2 questions
3

Application Review

Team review

Our team evaluates your responses.

4

Video Interview

Live interview

A video conversation with the team, including a role-play exercise.

45 min
5

Offer

Offer

We’ll extend an offer for you to join the team.

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