Reminders & Deadlines
How Kit automatically nudges participants who haven't finished their training, and how those reminder emails are paced and personalized.
Reminders for Unfinished Training
After participants are invited to a published program, Kit sends reminders to those who have not completed it. Sending depends on their progress, deadline, and the account’s reminder setting.
The Reminder Emails
Kit sends four kinds of reminder:
| Reminder | When it sends | Recipients |
|---|---|---|
| Nudge | From about a day after invitation, at most once | Participants who have not completed training, including those who have started |
| Last call | On the due date or the day before, at most once | Participants who have not completed training |
| Sign the attestation | From about two days after content completion, then at least three days apart, up to three times | Participants whose only remaining step is the signature |
| Overdue training | From two days after the deadline, after the initial nudge; up to three times, at least a week apart | Participants who have not completed the content |
Each email links to the training. Kit rechecks whether the reminder is still needed before sending.
Why the Attestation Reminder Exists
Passing the knowledge check is not the finish line. An enrollment is complete only once the participant has viewed every slide, passed the quiz, and signed the attestation. It’s easy to pass the quiz, see a congratulatory screen, and assume you’re done, so anyone who stops there stays In progress and shows as Incomplete on the completion register, even with a perfect score.
The attestation reminder closes that gap. It targets exactly those people (content finished, attestation unsigned), starting about two days after they went quiet, then again every few days, up to three times. The moment they sign, the reminders stop and the enrollment is marked complete. See Knowledge Check & Attestation for how completion is recorded.
Video Sneak-Peek
When a program has a video attached (an intro slide clip or the knowledge-check video), Kit embeds a short animated preview of it in the invitation and the deadline reminders (nudge and last call). It’s a small, lightweight loop meant to draw the eye and give people a taste of the content before they click through. The attestation reminder skips the preview: by then the person has already watched everything and only needs to sign. Programs without any video omit the preview.
See Editing Slides for how to attach a video to a slide.
Sending Schedule
Kit prepares reminders once a day and schedules them across a window of about six hours, rather than queuing them all for the same instant. Actual delivery also depends on the job queue and email provider. No separate configuration is needed.
When Reminders Are On
Reminders are enabled for every account by default, so a published program with invited participants starts following up automatically; there’s nothing to switch on.
Quick Checklist
- The program is published (draft programs don’t send reminders)
- Participants have been invited
- A video is attached if you want the email sneak-peek (optional)