Reminders & Deadlines
How Kit automatically nudges participants who haven't finished their training, and how those reminder emails are paced and personalized.
Why It Matters
Publishing a program is only half the job — an auditor wants evidence that every assigned person actually finished, on time. Chasing stragglers by hand is exactly the busywork Kit’s Training module is meant to remove. Once a program is live and people are invited, Kit follows up for you: it sends a small, fixed set of reminder emails to anyone who hasn’t completed, and stops the moment they do.
The Reminder Emails
Kit sends up to three kinds of reminder over the life of an enrollment. Two are paced against the deadline and go out at most once each; the third chases the single step people most often forget — signing the attestation — and repeats until they do. Every reminder goes only to people who still need it, and stops the moment they no longer do.
| Reminder | When it sends | What it says |
|---|---|---|
| Nudge | About a day after the invitation goes out | A friendly prompt to get started, for anyone who hasn’t opened the training yet. |
| Last call | About a day before the deadline | A final reminder that the training is due soon, for anyone still unfinished. |
| Sign the attestation | Starting about two days after someone has watched every slide and passed the quiz but still hasn’t signed the attestation, then again every few days | A prompt that one required step is left — signing the attestation — with a direct link to the sign-off page. |
Every reminder links the recipient straight back to their training in the portal, in their own language.
Note
Anyone who no longer needs a reminder never receives it. Finish before the deadline and the last-call email is simply not sent; sign the attestation and the sign-off reminders stop at once.
Why the Attestation Reminder Exists
Passing the knowledge check is not the finish line. An enrollment is complete only once the participant has viewed every slide, passed the quiz, and signed the attestation. It’s easy to pass the quiz, see a congratulatory screen, and assume you’re done — so anyone who stops there stays In progress and shows as Incomplete on the completion register, even with a perfect score.
The attestation reminder closes that gap. It targets exactly those people — content finished, attestation unsigned — starting about two days after they went quiet, then again every few days, up to three times. The moment they sign, the reminders stop and the enrollment is marked complete. See Knowledge Check & Attestation for how completion is recorded.
Video Sneak-Peek
When a program has a video attached — an intro slide clip or the knowledge-check video — Kit embeds a short animated preview of it in the invitation and the deadline reminders (nudge and last call). It’s a small, lightweight loop meant to draw the eye and give people a taste of the content before they click through. The attestation reminder skips the preview: by then the person has already watched everything and only needs to sign. Programs without any video simply omit the preview; the emails still look clean and complete.
See Editing Slides for how to attach a video to a slide.
Paced to Stay Out of Spam Folders
Reminders are prepared once a day, in the morning. Rather than firing every email at the same instant — which can look like a spam blast to mail providers — Kit drips them out: each message is scheduled a little after the last, spread naturally across the following hours. Large groups still all go out the same morning, just as a steady trickle instead of one burst. You don’t configure anything; this pacing is automatic.
When Reminders Are On
Reminders are enabled for every account by default, so a published program with invited participants starts following up automatically — there’s nothing to switch on.
Quick Checklist
- The program is published (draft programs don’t send reminders)
- Participants have been invited
- A video is attached if you want the email sneak-peek (optional)