Reminders & Deadlines
How Kit automatically nudges participants who haven't finished their training, and how those reminder emails are paced and personalized.
Why It Matters
Publishing a program is only half the job — an auditor wants evidence that every assigned person actually finished, on time. Chasing stragglers by hand is exactly the busywork Kit’s Training module is meant to remove. Once a program is live and people are invited, Kit follows up for you: it sends a small, fixed set of reminder emails to anyone who hasn’t completed, and stops the moment they do.
The Two Reminders
Kit sends two reminders over the life of an enrollment — no more. Each is sent at most once, and only to participants who have not yet completed the training.
| Reminder | When it sends | What it says |
|---|---|---|
| Nudge | About a day after the invitation goes out | A friendly prompt to get started, for anyone who hasn’t opened the training yet. |
| Last call | About a day before the deadline | A final reminder that the training is due soon, for anyone still unfinished. |
Both reminders link the recipient straight back to their training in the portal, in their own language.
Note
Anyone who completes the training never sees the next reminder. If a person finishes before the deadline, the last-call email is simply not sent to them.
Video Sneak-Peek
When a program has a video attached — an intro slide clip or the knowledge-check video — Kit embeds a short animated preview of it in the invitation and both reminder emails. It’s a small, lightweight loop meant to draw the eye and give people a taste of the content before they click through. Programs without any video simply omit the preview; the emails still look clean and complete.
See Editing Slides for how to attach a video to a slide.
Paced to Stay Out of Spam Folders
Reminders are prepared once a day, in the morning. Rather than firing every email at the same instant — which can look like a spam blast to mail providers — Kit drips them out: each message is scheduled a little after the last, spread naturally across the following hours. Large groups still all go out the same morning, just as a steady trickle instead of one burst. You don’t configure anything; this pacing is automatic.
When Reminders Are On
Reminders are enabled for every account by default, so a published program with invited participants starts following up automatically — there’s nothing to switch on.
Quick Checklist
- The program is published (draft programs don’t send reminders)
- Participants have been invited
- A video is attached if you want the email sneak-peek (optional)